Privacy policy
ListRider is a Chrome extension and online service made by Twenty One Labs LLC, a Florida company ("we", "us"). It helps real estate professionals copy a listing from a listing website and pre-fill it into posting forms on other websites. This policy explains what we collect, why, who processes it for us, and the choices you have. Questions: privacy@twentyonelabs.ai.
What we collect
| Information | What it is | Why |
|---|---|---|
| Account | Your email address, and the one-time sign-in codes we email you. | To create your account and sign you in. |
| Organization | Your organization's name and type, its members' email addresses and roles, its license disclosure and display settings. | To let teams share listings and to add your disclosures to posts. |
| Listings | What you save: property address, price, details, description, photos, the posting copy you write or generate, and which "right to market" reason you confirmed, by whom and when. | To store your listings and fill them into posting forms. |
| Listing agent | Who listed the property, as shown on the listing page: the listing agent's name, business phone and email, license number, brokerage, brokerage phone and MLS. You can edit or remove these. | To credit the listing agent in your posts and to tell you when a listing looks like your own. |
| Postings | Which sites a listing was filled into, when, its status, the link you paste for a live post, and what the filler could and couldn't fill. | To show your Postings tab and renewal and takedown reminders. |
| AI copy | The listing details sent to generate a title and description, the text generated, and usage counts. | To generate copy, enforce monthly limits and fix problems. |
| Sign-in session | A session token kept in the extension's storage on your computer. | To keep you signed in. |
The extension has no advertising or analytics trackers, and we don't collect your browsing history. This website uses Cloudflare Web Analytics to count page visits. It doesn't use cookies or follow you across other sites.
What the extension reads in your browser
- Capture. Only when you click Capture (in the side panel or the Capture button on a listing page), the extension reads the listing on the page you're viewing. If that page's data is out of date (for example, you opened the listing from search results), it re-loads that same listing page once and reads that copy. It then downloads the listing's photos from the site's photo servers so they can be saved to your account. It also records who listed the property, as the page shows it: the listing agent's name and business contact details, their brokerage, license number and MLS. It ignores buyer's agents and agents the site itself advertises.
- Capture button. On Zillow, Redfin and Realtor.com listing pages, the extension shows a Capture button. Showing it reads only the page's address, not its content.
- Filling forms. When you click Fill form, the extension opens the posting page on that site and, in that tab, finds the form's fields and fills them with your listing. It never submits a form; you do. It doesn't read your messages, feed or other content on those sites.
Information captured or filled stays between your browser and your ListRider account. ListRider's use of information received from Chrome APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.
How we use it
Only to provide and secure ListRider: storing your listings, generating copy you ask for, filling forms you open, sending sign-in codes, enforcing plan limits, preventing abuse, and answering your support requests. We don't sell your information, use it for advertising, or use it to decide anyone's credit or eligibility for anything.
If you're a listing agent
When a ListRider user captures a listing you represent, we store the professional details the listing site publishes about you (name, business phone and email, license number, brokerage and MLS) in that user's account. We use them only to credit you as the listing agent in that user's posts. They aren't sent to our AI provider, and we don't sell them or use them for marketing. To have your details removed, email privacy@twentyonelabs.ai.
Who can see your listings
Members of your organization can see its listings and postings. Who can change them depends on their role (owner, admin, agent or assistant). Listings you post become public on the sites where you publish them, under those sites' own policies.
Service providers
We use these companies to run ListRider. They process information only on our instructions.
- Supabase: database, sign-in and photo storage.
- Resend: sends sign-in code emails.
- Anthropic: generates listing titles and descriptions from the listing details you send. Anthropic's commercial terms do not allow it to train its models on this data.
- Netlify: hosts this website.
- Cloudflare: counts visits to this website (Web Analytics, no cookies).
We may also disclose information if the law requires it, or to protect the rights and safety of our users or others.
How long we keep it
- Listings, photos and postings are kept until you delete them. Deleting a listing deletes its photos and posting records.
- Your account and organization data are kept while your account is open. Ask us to delete your account and we'll delete it within 30 days.
- Copies in our providers' backups are overwritten on their backup schedules.
Your choices
You can view, edit and delete your listings in the extension at any time. To get a copy of your information, correct it, or delete your account, email privacy@twentyonelabs.ai from the email address on the account. Depending on where you live, you may have more rights under local law; we'll honor requests as that law requires. Removing the extension from Chrome deletes the information it keeps in your browser; your account data stays until you delete it.
Security
Information is encrypted in transit. Access to listings is limited to your organization by database rules, and sign-in uses one-time codes instead of passwords. No system is perfectly secure; tell us at the address above if you find a problem.
Children
ListRider is for professionals and isn't meant for anyone under 18. We don't knowingly collect children's information.
Changes
If we change this policy, we'll update the date above and, for significant changes, tell you in the extension or by email before they take effect.